Privacy Policy mw66 — How We Protect Your Personal Data

1. Introduction & Scope of Policy

Mw66 takes user privacy seriously. This Privacy Policy applies to all users who browse mw66.fun, register an account, make a deposit, play games, or contact our support team. It covers all our interaction channels, including the website, mobile app, and email communications.

This policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We respect every individual's right to privacy and are committed to ensuring your personal data is handled in a transparent, responsible, and secure manner at all times.

As an online casino platform serving the Malaysian market, mw66 understands the importance of trust. You entrust us not only with your money, but also with your personal information. We take this responsibility seriously. Every decision related to data handling is made with your interests and safety as the top priority.

2. Information We Collect

Mw66 only collects information that is strictly necessary to provide a safe, seamless, and legally compliant service. We do not collect excessive or irrelevant data beyond what is required to operate our platform.

Data Category	Example Information	Purpose of Collection
Personal Identity	Full name, date of birth, identification card number, passport	Identity verification (KYC), fraud prevention
Contact Information	Email address, phone number, residential address	Account communications, transaction confirmations
Financial Data	Payment methods, bank account numbers (partial), transaction records	Deposit & withdrawal processing, AML compliance
Technical Data	IP address, device type, web browser, operating system	Account security, fraud detection
Usage Data	Games played, total wagering amount, session duration	Service enhancement, responsible gaming
Communications	Correspondence with customer support, feedback	Complaint resolution, service quality improvement

We also collect data automatically when you use our platform, including activity logs and session metadata. This data is used solely for security purposes and to improve the user experience. We do not sell or trade your personal data to any third party for marketing purposes.

3. How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. The following are the primary uses of your personal data on the mw66 platform:

• Account Management: Creating, verifying, and maintaining your account so you can safely access all platform features.
• Transaction Processing: Processing your deposits and withdrawals quickly and securely through your preferred payment methods.
• Identity Verification (KYC): Meeting legal requirements to verify the identity and age of every player in order to prevent fraud and money laundering.
• Platform Security: Identifying and preventing fraudulent activity, unauthorised access, and system abuse.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Service Communications: Sending important notifications related to your account, transactions, and security updates.
• Product Improvement: Analysing usage data in aggregate to improve the user experience, platform performance, and game offerings.
• Legal Compliance: Fulfilling reporting obligations to regulatory authorities and law enforcement when required by law.

4. Information Sharing

Mw66 does not sell, rent, or trade your personal data to any third party. However, there are certain situations where we need to share information with selected parties in order to deliver our services effectively:

• Payment Processor: Required transaction information is shared with licensed payment processors such as FPX, local banks, and e-wallet providers to facilitate the processing of deposits and withdrawals.
• Game Providers: Minimum technical data is shared with third-party game providers solely to ensure games function correctly within our platform.
• KYC Service Provider: Identity information is shared with licensed identity verification service providers to meet legal requirements.
• Legal Authorities: We will disclose information when required by law, court order, or direction from a legitimate regulatory authority.
• Fraud Prevention: Data may be shared with recognised fraud prevention agencies to protect our platform and users.

All third parties we work with are bound by strict data protection agreements. They are only permitted to use your data for specified purposes and may not use it for any other purpose without our authorisation.

5. Data Security & Encryption

Protecting your data is mw66's highest technical priority. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.

• 256-bit SSL Encryption: All communications between your browser and our servers are secured with 256-bit Transport Layer Security (TLS) encryption — the highest industry standard.
• Stored Data Encryption: Sensitive data, including financial and identity information, is encrypted when stored in our databases.
• Two-Factor Authentication (2FA): We provide two-factor authentication to protect your account from unauthorised access.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any threats.
• Regular Security Audits: Our platform undergoes regular independent security audits to identify and address potential vulnerabilities.
• Internal Access Control: Only authorised staff with legitimate job requirements may access user data, and every access is logged for audit purposes.

6. Cookies & Tracking Technologies

Mw66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits.

• Essential Cookies: Required for essential platform functions such as secure login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our platform (pages visited, time spent) to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and personal preferences to deliver a more personalised experience.
• Analytics Cookies: Helping us understand traffic patterns and platform usage in an aggregated and anonymised manner.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect certain functions of our platform. We use cookie data responsibly and do not use it for surveillance or privacy-invasive profiling purposes.

7. Your Privacy Rights

In accordance with Malaysia's Personal Data Protection Act (PDPA) and international best practices, you have the following rights regarding your personal data held by mw66:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any information we hold is inaccurate or outdated, you have the right to request immediate correction.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: In certain situations, you may request that we restrict how we use your data.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes or in certain other circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the validity of prior processing.

To exercise any of the above rights, please contact our Privacy Officer by email at [email protected]. We will process your request within thirty (30) business days.

8. Data Retention & Deletion

Mw66 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, subject to applicable legal and regulatory requirements.

• Active Account Data: Retained for the duration your account remains active plus the mandatory period prescribed by law.
• Transaction Records: Retained for a minimum of seven (7) years in accordance with financial and anti-money laundering legal requirements.
• KYC Records: Retained for the period specified by the relevant regulatory body, typically a minimum of five (5) years after account closure.
• Communication Logs: Retained for three (3) years for complaint resolution and service improvement purposes.
• Technical Data: Security logs and session data are typically retained for ninety (90) days.

When data is no longer needed and there is no legal obligation to retain it, mw66 will securely delete or anonymise that data using methods appropriate to its sensitivity.

9. Privacy Policy Changes

Mw66 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated to you via your registered email or a prominent in-platform notification before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the latest version of the policy. We encourage you to review this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the latest version of the Privacy Policy.

10. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we are ready to listen and assist.

We are committed to resolving every privacy complaint fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the Malaysia Personal Data Protection Department.